The house behind the thirteen

Who we are

Mickey13 Casino is an online venue built for the Australian market. We took the licence in 2019 and have been trading continuously since — same brand, same regulator, same lobby that has grown year on year rather than being rebuilt from scratch.

Everything on these pages describes what we run ourselves: our games, our cashier, our support desk and our rules. Where a figure appears — the number of titles, an average return to player, a withdrawal ceiling — it is our own number, and it is the same number our account pages show.

The licence we hold

Our licence is issued by the Malta Gaming Authority. It is not decoration. It sets the standards we operate to on player funds, on the fairness of the games we host, on the identity checks we run before a withdrawal leaves us, and on the responsible gaming tools we must make available to every account.

The practical effect for you is that there is a regulator above us. If we get something wrong and cannot resolve it with you directly, the MGA is the body you can escalate to. Licence particulars are shown in the account area and we will send them to anyone who asks at [email protected].

How the lobby is put together

We do not build games. We license them from studios and put them on our floor, which means our job is curation and integrity rather than production. Thirty-seven studios supply the 6,678 titles currently live, and the mix runs from names everyone recognises to smaller houses whose work rarely reaches an Australian audience.

Every title we host arrives with its own certified random number generator and its own published return to player. Averaged across the whole library that lands at 95.6%. That is a long-run figure measured over millions of rounds — it describes the library, not your evening, and no responsible reading of it should suggest otherwise.

What we commit to

• The numbers stay honest. When the lobby count changes, the count on this site changes with it. We do not round a library up to a nicer number.
• Withdrawals get processed, not stalled. Our window is 0 to 24 hours once checks clear, on amounts from $30 up to $50,000 per transaction. If something holds a payment up, we tell you what and why.
• Bonus terms are readable before you opt in. The 150% welcome match up to $1,000 and its 100 free spins carry conditions, and those conditions sit with the offer rather than three clicks away.
• Support answers. Live chat is staffed 24 hours a day, every day. We do not run a phone line, and we would rather say that plainly than have you hunt for a number that does not exist.
• Limits are yours to set, and ours to honour. Deposit limits, cool-off periods and self-exclusion are available on every account, and once you set one we do not offer to lift it early.

Where entertainment ends

We make money when people play, and pretending otherwise would insult your intelligence. What we will not do is treat a player who is losing control as a good customer. Our tools are built to be used, our staff are trained to notice, and the door out is never harder to find than the door in.

If any of this is landing close to home, our responsible gaming page lists the controls on your account and the free Australian services that sit outside this company entirely — starting with Gambling Help Online on 1800 858 858, staffed around the clock.